Summary

Please join us for a discussion about how to approach and decrease the occurrence of challenging patient encounters. “Difficult” or “Challenging” patients describes a variety of situations which this webinar will further define. We will also be discussing both individual provider strategies and institutional strategies to decrease these potential encounters. The discussion will be co-facilitated by a psychiatrist and a hospitalist who both serve in hospital leadership roles and frequently coach providers and their institutions on how to effectively manage these challenging cases.

Learning Objectives:

1.      Develop a mental framework to understand what contributes to conflict between patients, families and care teams.
2.      Understand how illness impacts feelings, thoughts and behaviors in physicians and patients. 
3.      List three physician factors that impact difficult patient encounters.
4.      List three patient and/or family factors that impact difficult patient encounters.
5.      Identify strategies to cope with and respond to difficult encounters between physicians, care teams, patients and families. 
6.      Describe system-level solutions which may help address challenging patient encounters where you work.

Accreditation Statement

The Society of Hospital Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Credit Statement Designator

The Society of Hospital Medicine designates this activity for a maximum of 1 AMA PRA Category 1 Credit(s)^TM. Physicians should claim only credit commensurate with the extent of their participation in the activity.

Estimated Time to Complete Activity: 1 hour